Refund policy

14-day returns for unused physical products

Updated October 13, 2026. Down Dirty 84 LLC accepts return requests for unused physical products within 14 calendar days after delivery. Contact us within this window before sending an item back.

Return condition

Items must be unused, uninstalled, unwashed and in the condition received, with original packaging, tags, accessories and all included parts. Please provide your order number or proof of purchase. Normal inspection of an item does not require installing or using it.

How to start a return

  1. Email downdirty84llc@gmail.com or call/text 706-208-7465 within 14 days of delivery. Include your order number, the item and the reason for return. For a damaged, defective or incorrect item, include photos when available.
  2. DD84 will review the request and provide return instructions and the correct return address. We aim to respond within 2 business days, excluding weekends and holidays. Please do not ship to a supplier or a package's sender address without our instructions.
  3. After approval, send the item within 14 calendar days using the provided instructions. Package it securely and keep the tracking receipt.

Return shipping and fees

For a change-of-mind return, the customer pays return shipping. Original shipping charges are not refundable for change-of-mind returns. We do not charge a restocking fee for an eligible item returned in the required condition. If DD84 sent the wrong item or the item arrived damaged or defective, contact us first so we can arrange the appropriate remedy and any necessary return shipping at our expense.

Refund timing

We inspect returned items when received and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your bank or payment provider may require additional time to post the credit. If 15 business days have passed since refund approval and you have not received it, contact us.

Damaged, defective or incorrect items

Inspect your order on arrival and contact DD84 promptly if something is damaged, defective, missing or incorrect. Keep the packaging and the item while we review the issue. We will discuss a replacement, repair or refund as appropriate. The unused-item conditions above do not prevent you from reporting a defect.

Exchanges

Contact us before ordering a replacement. We can confirm availability and whether a return and separate order is the best option.

Digital files, services and equipment loaners

This 14-day physical-product return policy does not apply to downloadable files, calibration files, tuning or diagnostic services, custom fabrication work, or loaner-equipment deposits. Those purchases follow the scope, cancellation, revision and deposit terms stated in their product listing or written agreement. Contact DD84 before purchasing if a term is unclear, or if a digital delivery or service does not match the agreed scope. Do not return loaner equipment using retail-return instructions; follow the loaner agreement.

This policy does not limit rights or remedies that cannot be excluded under applicable law.

Contact Down Dirty 84 LLC

Georgia-based business serving Jefferson-area and reviewed LaGrange-area inquiries, with nationwide remote support for supported applications.
Email: downdirty84llc@gmail.com
Call/text: 706-208-7465
Contact DD84